Adjust the email address that the assessments come from
For far too many clients, they report that the assessment takers are not seeing the emails to take the assessments. With the security conscious public, this can be related to the 'noreply' as the username portion of the sending email...gets auto shifted to spam or even deleted (depending on the security settings). Suggest a username such as 'assessment' or similar.
Comments: 3
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12 Jan
Pete BaranAgreed. The emails seem to regularly be going into the assessment takers "junk email" folders. There definitely seems to be something that PI is doing in the way they send emails that is getting flagged as spam!
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13 Jan
Beth FrielI have started advising all my clients to use Invite by Link because this is such a common problem.
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03 Aug
Shellie HalsteadThe invite by link advice is great, but only works for the behavioral assessment.